Track your Order
Orders typically arrive within 5-7 business days.
To track your order please enter your Order ID in the box below and press the “Track” button. This was given to you on your receipt and in the confirmation email you should have received.
Track order
Still not delivered?
How do I track my order?
Once your order is shipped, you’ll receive a tracking link via email or SMS. You can also enter your order ID and registered phone number/email on the “Track Your Order” page.
When will I receive my tracking details?
Tracking details are usually shared within 24–48 hours after your order is dispatched.
My order is confirmed but not showing tracking updates. Why?
Tracking information may take some time to update after dispatch. If there’s no update after 48 hours, please contact our support team.
What does ‘Order Processing’ mean?
This means your order has been received and is being prepared for shipment.
What does ‘Shipped’ mean?
Your order has left our warehouse and is on its way to your delivery address.
What does ‘Out for Delivery’ mean?
Your order is with the delivery partner and should reach you the same day.
My tracking link isn’t working. What should I do?
Sometimes tracking links take a few hours to activate. If it still doesn’t work after 24 hours, please reach out to customer support.
Can I change my delivery address after placing the order?
Address changes are only possible before dispatch. Once shipped, changes may not be possible.
What should I do if my order is delayed?
Occasional delays can happen due to weather, high demand, or courier issues. If your order is delayed beyond the expected delivery date, please contact us.
My order says ‘Delivered’ but I haven’t received it.
Please check with household members or security. If you still can’t locate it, contact us within 24 hours so we can assist.
How can I contact customer support about my order?
You can reach us via our Contact Us page or email us with your order ID for faster assistance.
